*****Train captain *****
Indian Railways will soon have ‘train captains’ on board all premium trains such as Rajdhani, Shatabdi, Gatimaan, Duranto, superfast, express and mail trains to redress passengers’ grievances.
As of now, only Southern Railway provides this service in its trains however it's will be roll out to all other zone's too, gradually.
The train captain will be the overall incharge of the...
more...

train and will be responsible for ensuring passenger amenities throughout the train journey, including availability of water, cleanliness of coaches and toilets, working of electrical fittings such as fans, lights and mobile charging points.
The names of train captains will be displayed in all reservation charts in the coaches. In the near future, it has been planned to send all passengers of a particular train the details of the day’s onboard train captain, via SMS.
Passengers can also contact railway helpline 138 to know the details.
The train captain will initiate necessary action to redress the problems faced by the passengers instantly.
In case the problem cannot be solved immediately, the train captain will take up the matter with higher officials for necessary action.